Job Title: Digital Experience Manager
Job Ref: 2833
Employer: Save the Children
Job Location: London
Closing Date: 18/11/2016
Job Description:

We are looking for a Digital Experience Manager todeliver outstanding digital supporter experience by ensuring the Save the Children websites are fully user experience (UX) optimised so as to maximise engagement, conversion and loyalty.

Working in more than 120 countries, we do whatever it takes to create breakthroughs in the way the world treats children. Our Marketing, Fundraising and Communications department exists to inspire millions of people – from individuals to large companies– to support our quest for change. Together, we save children’s lives, fight for their rights and help them fulfil their potential.

As Digital Experience Manager you willsupport the Deputy Head of Digital Experience in the strategic development of the Save the Children website for ongoing improvement in supporter experience. You will work closely with the CRM team, digital project managers and developers to deliver these improvements whilst acting as product owner, ensuring all projects meet business requirements. In addition you will:

  • Bring together customer insight via user testing and on site data to scope and shape user experience enhancements
  • Input into cross-organisational campaign planning in order to ensure supporter journeys take into account best practice user experience
  • Lead on new digital product development from a UX perspective ensuring innovative and effective digital solutions for the organisation and its’ supporters
  • Actively maintain positive working relationships outside of the immediate working unit, in both the wide department and internationally

To be successful you will be educated to degree level or equivalent with evidence of developing new features/websites that have delivered increased conversions. You will be influential, with the ability to drive ideas, concepts and champion these up to Director level. In addition you will have:

  • Experience of developing digital products through a user centred design process and a passion for new forms of technology and digital activities
  • Experience of using Content Management Systems and data analytics packages
  • Strong networking skills and ability to build good working relationships both internally and externally
  • Experience of using wireframing tools with experience of working with developers in Agile
  • Resilience, enthusiasm, energy and drive with the ability to work well within a team.

At Save the Children we are committed to the safeguarding and protection of children in our work. We will do everything possible to ensure that only those who are suitable to work with children are recruited to work for us. This post is subject to a range of vetting checks including a criminal records disclosure.

Our mission is to inspire breakthroughs in the way the world treats children and to achieve immediate and lasting change in their lives. If you share our mission, are passionate about making it happen and strongly believe you can contribute then join us and we'll give you every opportunity to succeed. We look forward to hearing from you.

Closing date: 18th November 2016

Interview expenses: Candidates should note that unfortunately it is not our policy to reimburse expenses accrued when attending interviews at Save the Children UK unless you are requested to attend an interview in an alternative location to where the role is based.

 Pre-employment Checks: Any Employment with Save the Children UK will be subject to the following checks prior to your start date:

 a satisfactory police record check to include a Disclosure and Barring Service (DBS) check and/or an International Criminal Record Check (If applicable)

  • receipt of satisfactory references
  • proof of eligibility to work in the national location for this role