Job Title: Head of Support - South Sudan
Job Ref: 3260230204
Employer: Norwegian Refugee Council
Job Location: South Sudan
Closing Date: 27/11/2016
Job Description:

The Norwegian Refugee Council (NRC) has been operational in South Sudan since 2004 providing assistance to IDPs, returnees, refugees and host communities in areas affected by displacement. NRC currently operates an integrated programme focused on six sectors (core competencies): Education, Shelter, Food Security, WASH, Camp Coordination/Camp Management (CCCM) and Information, Counselling and Legal Assistance (ICLA).
NRC programmes are designed to provide protection and durable solutions for IDPs, refugees and returnees. In South Sudan NRC focuses both on emergency humanitarian responses and early recovery work.
The purpose of the Head of Support position is to ensure that all support functions are providing high quality and efficient support for programme implementation.• The HOS will function as the Head of the internal Country Support Department which is responsible for systems and compliance quality and development, follow-up the implementation of NRC SOP’s, polices and regulations, as well as efficient and standardization of procedures and quantitate as well as qualitative assistance to all programme and field departments in the country.
This same advert may be used to deployment to other Country offices other than one initial published for.

Job description

  • Generic responsibilities:
  • Line management for support managers such as Finance, HR, Admin and Logistics (incl. ICT)
  • Facilitate the support function`s strategic input to the development of the Country Strategy and Plan of Action
  • Provide input on operational support in proposal development, and to coordinate and align operational support with programme plans
  • Responsible for ensuring quality support to project implementation.
  • Facilitate the Master Support Budget, country level budgets and BPO development, including assess and monitor costs and resource allocation needs
  • Responsible for the strategic development of country structures, technical systems, human resource capacity and allocation
  • Responsible for development of new country specific technical SOPs, guidelines and tools
  • Responsible for organisational learning related to programme support
  • Responsible for technical capacity building of support staff
  • Specific responsibilities
  • Responsible for ensuring quality support to project implementation.
  • Responsible for the strategic development of country structures, technical systems, human resource capacity and allocation
  • That the staff in the Support Department are managed and effectively utilized to ensure effective delivery of programs and commitments across the country .
  • Line management of the Support Department team in South Sudan
  • Contribute actively in strategic and key operational matters in budget management, logistics, and Human resources
  • Lead NRC internal policy and procedures development and reviews and contribute to strategic planning processes, including the development of efficient systems to achieve the set objectives in the country strategy
  • Contribute to the analysis of the operational side of the humanitarian context in the Country
  • Ensure quality implementation of country procurement plans as well as recruitment and staff care matters within specified time frames
  • Cooperate with the HOP to ensure quality control of proposals, budgets and reports to donors and to local authorities
  • Support the Country Director with operational and support elements that can enable effective implementation of projects in the country
  • Keeping the Country Director informed about all support department issues of relevance to the overall management and coordination
  • Ensuring quality monitoring and documentation of challenges and achievements related to the support function
  • Preparation and quality control of required reports to the Country Director, Regional Programme Director, NRC HQ (incl. monthly, triannual and annual programme reports).
  • Strengthens the common NRC identity amongst staff by encouraging, planning for and facilitating relevant exchange between project staff across the support department (physical exchanges, info sharing, etc.)
  • Ensuring optimal use of human resources in the support department, incl. promotion of team work and team spirit, and securing adequate training


  • Minimum 4 to 5 years’ experience from a senior management position in a humanitarian/ recovery context
  • Experience from working in complex and volatile contexts
  • Allocation of resources and costs expertise
  • Documented results related to the position’s responsibilities
  • Knowledge about own leadership skills/profile
  • Fluency in English, both written and verbal
  • Valid driver’s license

Education field

  • Administration / Organisation / Management
  • Logistics
  • Finance / Economics

Education level

  • College / University, Bachelor's degree

Personal qualities

  • Managing resources to optimize results
  • Managing performance and development
  • Empowering and building trust
  • Handling insecure environments

We offer

  • Commencement: Begining January, 2017
  • Contract period: 12 months
  • Salary/benefits: According to NRC’s general directions
  • Duty station: Juba
  • Approved health certificate will be requested before contract start.
  • Application procedures and CV registration: Please note that you are required to enter the geographical location for all your previous positions while registering your CV. There is no specific field for this information in our CV form, but you can use the "Company name" field for both company and location

Miscellaneous info

  • Travel: Some travelling must be expected


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