Job Title: Talent Management Advisor
Job Ref:
Employer: Mercy Corps
Job Location: Portland, Oregon
Closing Date: 19/05/2017
Job Description:



The People and Strategy Team ensures that Mercy Corps has the people, strategies and learning that will enable it to be a world-class, cutting edge, humanitarian organization, creating transformational change in the world. We do this through: the recruitment, retention and development of the best global talent. Our aim is to drive strategic thinking and planning at all levels of the organization; create a robust body of research to guide us internally and externally and steward the organizational culture. To achieve this we align conversations on learning; keep the organization focused on what has the greatest impact; leverage our comparative advantages in the crowded and competitive international relief and development landscape; and assure we are constantly learning from our work and the external environment.


Mercy Corps requires an outstanding supply of talent from both external and internal sources.  The Talent Management Advisor (TMA) is a critical member of the People team and coordinates all aspects of the internal piece of this puzzle.  We are seeking a high-energy individual who is an exceptional relationship builder, is comfortable in a fast paced environment, is skilled in the use of data and analytics to improve decision making and has a creative approach to problem solving.   The TMA is a key leader for our global talent management strategy, manages element of the talent management system, ensures development of internal talent pipelines aligned with critical strategic requirements, and facilitates career development initiative for global team of 5,000.  All work will be accomplished in a spirit of partnership with all relevant internal stakeholders.  S/he will also initiate and implement strategic projects that are aligned with Mercy Corps’ key priorities. S/he will implement industry “best practices” in support Mercy Corps’ organizational culture, while perpetuating Mercy Corps' position as an employer of choice



  • Taking a 1-4 year horizon, accelerate the development of internal talent to prepare them for critical roles with deliberate and clear development plans.
  • Continuously elevate the use of integrated talent management insights to identify opportunities, inform decisions, evaluate the effectiveness of decisions & track progress against intended results
  • Actively cultivate cross-departmental and cross-functional relationships to ensure that the talent management is understood and well integrated into wider agency objectives.
  • Support the analysis that informs the (Build/Buy) approach actions for all critical roles and internal talent pipelines.
  • Identify cutting edge trends and best practices that can be incorporated into existing efforts.
  • Advance the agency’s aim to have a global team that is representative of the places where we work.

 Talent Management

  • Manage the succession module within Mercy Corps’ career development online platform, Cornerstones on Demand (CSOD) to ensure that Mercy Corps has a good picture of its internal talent and with the People Information Systems Manager generate regular useful actionable data for talent management decision-making.
  • Ensure new team members and leaders are introduced to CSOD talent profiles and are using the talent management system to make people decisions.
  • Act as point person and engage current team members to support and enable career-planning and development within the agency.
  • Coordinate succession planning for critical roles and targeted country programs to anticipate future needs.
  • Ensure the system for identifying talent for short term field needs is updated and working efficiently including metrics on demand.

 Talent Pipelines

  • Build specific internal talent pipelines to meet critical agency needs working with technical talent point who have a deep understanding of competencies required.
  • Ensure learning opportunities are linked with key technical pipeline and individual development needs working with technical leads and Learning and Development function.
  • Build combined internal/external pipeline to ensure meeting field needs and tracking success of pipeline efforts with Senior Talent Acquisition Advisor.
  • Continue to partner with Humanitarian Leadership team to develop regional rosters to strengthen capacity for emergency response.

 Organizational Learning:  As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve - we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

 Accountability to Beneficiaries: Mercy Corps team members are expected to support all efforts towards accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.



REPORTS DIRECTLY TO: Senior Director Global Talent

WORKS DIRECTLY WITH: People and Strategy team, Regional Program Directors, Cross-Operations teams, Humanitarian Capacity team, technical counterparts for each of the talent pipelines, Group 1 countries.


  • BA/S in Business, Organizational Development, Consulting, or HR and MA preferred.
  • 5+ years of experience assessment, leadership development, selection, and human resource planning with a minimum of 2 years involving international contexts.
  • Demonstrated capacity to utilize analytics and technology to improve senior management awareness and decision making.
  • Demonstrated passion staffing in international relief and development environments.
  • Ability to communicate and problem-solve effectively across diverse cultures and geography with sensitivity.
  • Language skills in French, Spanish, or Arabic preferred.
  • Knowledge of and experience in executive recruiting, executive compensation practices, executive development, organization development, talent management, change management, and/or diversity preferred.
  • Experience working in a global environment preferred.


The successful Talent Management Advisor will be proactive in developing productive professional relationships with a broad spectrum of stakeholders within the organization and throughout the international relief and development community.  S/he will possess the ability to prioritize and manage multiple tasks simultaneously, while remaining focused on the quality of relationships. S/he will be able to work effectively and collaboratively, as a member of a highly visible team, whose performance is key to the enduring success of Mercy Corps, while being flexible, resilient, always possessing sound judgment and maintaining a good sense of humor.


The position is based in Portland Oregon and it requires up to 20% travel to Mercy Corps field locations. Mercy Corps Team members represent the agency both during and outside of work hours when deployed in a field posting or on a visit/TDY to a field posting. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all in-country venues.

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